Hailey McClellan

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Activity overview

Latest activity by Hailey McClellan
  • Hailey McClellan created an article,

    Using Mobile Apps to Manage Requests in the Field

    There are two ways to manage requests in the field. You can access requests via the SeeClickFix (now Citizen Relationship Management) mobile app, or you can access the CRM via the browser on your p...

  • Hailey McClellan created an article,

    Request Recategorization With an Integration

    When a request is integrated and recategorized, the behavior is different than if it is a non-integrated request. It is important to understand the parameters and behavior around integrations and r...

  • Hailey McClellan created an article,

    Product Updates October 2021

    The SeeClickFix (now Citizen Relationship Management) team has been busy working on a variety of enhancements for our clients.  We also offered a webinar recently highlighting these changes - if yo...

  • Hailey McClellan created an article,

    SeeClickFix (Citizen Relationship Management) Connector for Brightly Software Asset Essentials

    Requirements: Brightly Software Asset Essentials Connector Tool     Important Note: Brightly Software is formerly known as Dude Solutions     Features The following is a reference of corresponding ...

  • Hailey McClellan created an article,

    Working Through Tough Constituent Interactions

    You'll witness some pretty heartwarming interactions on your SeeClickFix (now Citizen Relationship Management) solution – families reunited with lost pets, constituent appreciation for public serv...

  • Hailey McClellan created an article,

    Re-Categorization Analysis

    To review which requests have been recategorized, you can pull a data export. This article will show you how to export data and distinguish if an item has been recategorized.     Instructions   C...