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Hailey McClellan

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Activity overview

Latest activity by Hailey McClellan
  • Hailey McClellan created an article,

    Using Mobile Apps to Manage Requests in the Field

    There are two ways to manage requests in the field. You can access requests via the SeeClickFix mobile app, or you can access requests via the browser on your phone. We recommend using the native a...

  • Hailey McClellan created an article,

    Request Recategorization With an Integration

    When a request is integrated and recategorized, the behavior is different than if it is a non-integrated request. It is important to understand the parameters and behavior around integrations and r...

  • Hailey McClellan created an article,

    SeeClickFix Connector for Brightly Software Asset Essentials

    Requirements Brightly Software Asset Essentials Connector Tool     Important Note Brightly Software is formerly known as Dude Solutions     Features The following is a reference of correspondin...

  • Hailey McClellan created an article,

    Working Through Tough Constituent Interactions

    You'll witness some pretty heartwarming interactions on your SeeClickFix solution – families reunited with lost pets, constituent appreciation for public servants, neighbors rallying around a neig...

  • Hailey McClellan created an article,

    Bulk Member Import

    Members can be imported in bulk by a SeeClickFix 311 CRM (SCF) admin. The file must be a .CSV with the following columns:   email name role handle timezone locale   Each column name must be i...

  • Hailey McClellan created an article,

    Re-Categorization Analysis

    To review which requests have been recategorized, you can pull a data export. This article will show you how to export data and distinguish if an item has been recategorized.     Instructions   C...