Cari Tate

Official comment

1. Community
2. Request Feature Requests
3. HTML Encoding Causing Special Characters to Appear in Email Notifications

Hi Diane - thank you for reaching out on this. Can you submit this as a support ticket so we can explore more?  It looks like a bug.  You can submit support tickets here.   Thank you!

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• Cari Tate
• March 17, 2023 18:02
• 0 votes

Official comment

1. Community
2. Conversations Feature Requests
3. Add ability to populate called phone and email if they are present in either Constituents database or members

Hi David,  We are working on improving this connection.  Thanks for this insight. 

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• Cari Tate
• March 13, 2023 18:56
• 0 votes

1. Community
2. Request Feature Requests
3. Upload files of any type to requests and comments

Scott also requested this. I'm combining the request here.  He noted: Having the ability to upload PDF files would help immensely. As an owner association (rare for SeeClickFix and CivicPlus, al...

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• Cari Tate
• March 13, 2023 13:14
• 0 votes

Official comment

1. Community
2. Integrations Feature Requests
3. PDF Uploads

Hi Scott - thanks for submitting this.  I'm going to close this one in favor of the existing request and combine the two.  Here's the existing request.

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• Cari Tate
• March 13, 2023 13:13
• 0 votes

Official comment

1. Community
2. Integrations Feature Requests
3. ArcGIS Connector Private Requests

Hi Johnathan,  The Connector for ArcGIS does provide the ability to send requests that set to private.  We did have an older version of the Connector that did not enable private requests to be incl...

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• Cari Tate
• March 02, 2023 16:53
• 0 votes

Official comment

1. Community
2. Work Order Feature Requests
3. Saved Searches for Work Orders

Thanks for the idea.  One quick way of creating saved searches is to bookmark the unique URL.   In order to do this, a user can set the filters within Work Orders the that they want to save and rev...

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• Cari Tate
• February 13, 2023 20:52
• 0 votes

Official comment

1. Community
2. Constituents Feature Requests
3. Commonly used Tags

Hi Jim,  This is a brand new feature so we are still collecting data on how it will be used.   We built it based on cities asking for a way to group constituents together.  The ways we heard includ...

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• Cari Tate
• February 13, 2023 16:31
• 0 votes

Official comment

1. Community
2. Request Feature Requests
3. Please allow us to selectively turn off the "Add Photo" for certain request categories

Hi Michael, thank you for the suggestion.  Another person had actually just created the same suggestion here.  I've added your comments there so they are merged together.  I'm closing this duplicat...

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• Cari Tate
• February 10, 2023 14:58
• 0 votes

1. Community
2. Request Feature Requests
3. Disable Photo for Catagory

Jim - thank you for the feedback and suggestion.  I'm merging the other feedback related this to: Some request categories do not involve physical issues or assets. Prompting for a photo on the v...

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• Cari Tate
• February 10, 2023 14:57
• 0 votes

Official comment

1. Community
2. Request Feature Requests
3. Pop-up on SCF homepage for the City of Medford

Hi Lisa,  There are two options you could add if you wanted to be sure people saw the message.  First, you could set up a Notice and send it only to display on web. You'd want to uncheck the send e...

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• Cari Tate
• February 08, 2023 14:22
• 0 votes