Kenneth Fuller
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Articles
Recent activity by Kenneth Fuller-
Disable a Templated Message
This article will show how to disable a Templated Message. Important Notes Disabling a Templated Message prevents it from being used as a response to conversations. A disabled Templated Message...
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Delete a Templated Message
This article will show the steps to deleting a Templated Message. Important Note: A deleted Templated Message cannot be recovered. A deleted Templated Message must be recreated. Instr...
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Add a Templated Message
Templated Messages are a good tool to address routine correspondence that generally requires the same response every time. When selected, the message you typed will automatically appear in the Repl...
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Remove Tags from a Conversation
This article will show you how to remove a Tag from the Conversation. Instructions Navigate to the Conversations tab. Click Go to Conversation Details for the desired conversation. Click on ...
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Close a Conversation
Closing a message moves it from the inbox view. In order to view closed messages, the Status filter must be set to Closed. Instructions Navigate to the Conversations tab. Click Go to Conve...
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Channels Overview
Channels are the means by which a constituent can communicate with your organization in Conversations. Channels may be created for Email, SMS, Agent, Internal, and CivicPlus Chatbot communication....
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Assign a Conversation
Assigning a conversation to an individual allows for easier filtering of conversations and easier communication with constituents. Conversations can be manually assigned to any assignee as long as ...
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Apply Filters to Conversations
Conversations may be filtered to only show relevant conversations, or to assist in finding any conversations related to a specific tag, channel, assignee, or status. Important Note: Filters ar...
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Add Tags to a Conversation
Adding Tags to a Conversation allows for easier filtering of Conversations by shared topics, themes, concerns, etc., and makes it easier to identify common threads between multiple Conversations wi...
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Customizing Mobile App Branding
Overview The Mobile App Branding page provides your organizations with the tools to easily customize your Place within the SeeClickFix app. This allows resident users to instantly identify the a...