Kenneth Fuller
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Articles
Recent activity by Kenneth Fuller-
Disable a Channel
Disabling a channel will prevent it from being used for Conversations. A channel can be re-enabled at any time. A disabled channel will display false in the Enabled column. Important Notes A chan...
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Delete a Channel
A channel must have no conversations assigned to it to be deleted. Deleted channels cannot be recovered. A deleted channel must be recreated. Instructions Sign in to your site Click the Prof...
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Create a Channel
Channels are the means by which a constituent can communicate with your organization in Conversations. You may create channels for Email, SMS/Texting, Agent, Internal, and CivicPlus Chatbot. Art...
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Enable a Channel
Enabling a channel will allow it to be used for Conversations. A channel must be enabled after it has been disabled. An enabled channel will display true in the Enabled column. Instructions ...
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Edit a Channel
You may need to edit a Channel to change anything from the name of the channel to the outbound display name or update information such as blocklists or service IDs. Editing some channel types offer...
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Enable a Tag
Tags are useful in organizing Conversations around similar topics or themes. You can find your organization's Tags in the Tags panel of organization management. A Tag must be enabled to be added to...
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Edit a Tag
This article will show you how to edit any existing tags in Conversations. Instructions Click the Profile Icon > Manage Organization. Select Tags from the left-hand menu. Click the Action...
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Disable a Tag
Disabling a Tag prevents it from being added to a Conversation. A disabled Tag will display false in the Enabled column. A disabled tag must be enabled to be used. Instructions Click the Pro...
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Delete a Tag
A Tag must not be in use to be deleted. The Tag must be removed from all Conversations before it can be deleted. Important Note: Deleted tags cannot be recovered. They must be remade. Inst...
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Add a Tag
Tags can be created from the Tags section of the Conversations admin navigation. Once you’ve created them, your Tags will appear in the dropdown options of the header panel of a Conversation detail...