Search

Kenneth Fuller

  • Total activity 24
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 0

Articles

Recent activity by Kenneth Fuller Recent activity Votes
  • Enable a Templated Message

    This article will show the steps to enabling a Templated Message in Conversations.      Important Notes A Templated Message cannot be used in Conversations unless it is enabled. An enabled Templat...

  • Edit a Templated Message

    Templated Messages are a good tool to address routine correspondence that generally requires the same response every time. This article will show you how to edit a templated message.     Instructi...

  • Disable a Templated Message

    This article will show how to disable a Templated Message.    Important Notes Disabling a Templated Message prevents it from being used as a response to conversations. A disabled Templated Message...

  • Delete a Templated Message

    This article will show the steps to deleting a Templated Message.          Important Note: A deleted Templated Message cannot be recovered. A deleted Templated Message must be recreated.     Instr...

  • Add a Templated Message

    Templated Messages are a good tool to address routine correspondence that generally requires the same response every time. When selected, the message you typed will automatically appear in the Repl...

  • Reply to a Conversation

    You can reply to a Conversation by clicking Reply or Add Message. Selecting Reply copies the previous message, like in an email, but limits your reply via the same channel the conversation is in. A...

  • Remove Tags from a Conversation

    This article will show you how to remove a Tag from the Conversation.      Instructions Navigate to the Conversations tab. Click Go to Conversation Details for the desired conversation. Click on ...

  • Create a Conversation

    All constituent communication is logged as conversations. Conversations are created when a constituent sends an email or uses SMS, but a conversation may need to be manually created in the case of ...

  • Close a Conversation

    Closing a message moves it from the inbox view. In order to view closed messages, the Status filter must be set to Closed.      Instructions   Navigate to the Conversations tab. Click Go to Conve...

  • Channels Overview

    Channels are the means by which a constituent can communicate with your organization in Conversations.  Channels may be created for Email, SMS, Agent, Internal, and CivicPlus Chatbot communication....