Joshua Mellott
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Activity overview
Latest activity by Joshua Mellott-
Joshua Mellott commented,
+1 on this -- Honestly, this is the biggest issue we have with SCF, and without a click-through warning or something similar once a category is selected, a comment that appears after the user has p...
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Joshua Mellott commented,
Alternatively, a link creator tool where you can select which agencies or categories to include would be great! That would allow us to have a link for SCF submissions specific to each department on...
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Joshua Mellott commented,
Does this apply to customers using the unbranded SeeClickFix app ("SeeClickFix Container App") as well as the branded city-specific apps ("Marketplace Mobile App")? https://www.civicservice.civicpl...
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Joshua Mellott commented,
Is there a way for users to opt-out of Notices without opting out of receiving updates on their Work Requests?
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Joshua Mellott created a post,
Bug - Detail fields described as "Displayed publicly", even on categories that are private
When users submit issues using the SeeClickFix app, Detail fields are described as 'listed publicly', despite submissions for the category being hidden from the public in our SeeClickFix config. Th...
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Joshua Mellott commented,
What is the relationship between a due date and SLA days? Is a due date set automatically based on the SLA if one exists?
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Joshua Mellott created a post,
Hide categories from public category listing
I'd like to have a category that is hidden from the main category view, that can only be directly linked to using a link created by the Embed tool. Our use case for this would be for our Facilities...
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Joshua Mellott commented,
Actually, there is a setting for this -- Edit a request category, and scroll down to 'Public User Restrictions'.
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Joshua Mellott commented,
Maybe a search, with per-category keywords? Also a log of what users searched for, so that it's easier to figure out what keywords aren't represented.
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Joshua Mellott created a post,
Lucity integration - recategorize in SCF based on values from Lucity
We have the Lucity integration, and I have created status codes in Lucity for different not quite closed statuses -- referred to code, referred to engineering, etc. Our users then have to go in to ...