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Clara Siegele

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Activity overview

Latest activity by Clara Siegele
  • Clara Siegele created an article,

    Marketplace Mobile App vs. SeeClickFix (Citizen Relationship Management) Container App

    Marketplace App Upgrading to a Marketplace Mobile App gives customers the opportunity to take a configurable approach to their resident’s mobile app experience.     If a marketplace app is purchase...

  • Clara Siegele created an article,

    Conversation Status

    When you click on Conversations in your top navigation, you’ll see a list of Conversations. A Conversation is a direct 1:1 correspondence with a resident. A Conversation can be started when: A res...

  • Clara Siegele created an article,

    Remove a Member

    To remove a member from the organization, there is some housekeeping that needs to take place first. This ensures that no Requests are left unassigned.   Important Note: If the user is set as the a...

  • Clara Siegele created an article,

    Prioritize a Request

    Requests can have a High, Normal, and Low priority setting. This is an internal-only performance metric.     Instructions Navigate to the Requests tab. Select the request you wish to modify. Clic...

  • Clara Siegele created an article,

    Flag a Request

    Flagging a request provides the ability to engage the SeeClickFix (SCF, now Citizen Relationship Management) Moderations Team to review inappropriate content.      Instructions Navigate to the Re...

  • Clara Siegele created an article,

    Print or Download Requests as a PDF

    When the Print button is selected, a PDF work order(s) for the request(s) is generated. This contains information such as the map, history, who it is assigned to, comments, etc.      Instructions ...

  • Clara Siegele created an article,

    Recategorize Requests

    This article will show you how to change the Request Category for the request(s) selected from the list view. This can be done in the list view or individual request page.  From the list view, you ...

  • Clara Siegele created an article,

    Assign Requests

    This article will show you how to change who a request or multiple requests are assigned to.    Important Notes   Owners/Managers who are reassigning a request to an internal personnel member shou...

  • Clara Siegele created an article,

    Export Requests Data

    This article will show you how to get an exported spreadsheet (.CSV or .XLSX) of data pertaining to requests you've selected.      Instructions Navigate to the Requests tab. Select your search/fi...

  • Clara Siegele created an article,

    Change Request Due Dates

    This article will show you how to change the due date associated with a request or set of requests to a specific date.   Important Notes   Due dates are specific dates (January 1, 2021), not count...