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Clara Siegele

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Activity overview

Latest activity by Clara Siegele
  • Clara Siegele created an article,

    SeeClickFix 311 CRM + CivicPlus Community Development Integration

    Integrating SeeClickFix with Community Development enables residents to submit all requests through SeeClickFix, with the request details automatically forwarded to Community Development's Code Enf...

  • Clara Siegele created an article,

    Best Practices for Configuring Integration Categories

    SeeClickFix 311 CRM integrations enable residents to use one central system for reporting concerns while staff continue to use their preferred backend workflow system. The following are best practi...

  • Clara Siegele created an article,

    Introducing the New Support Widget Interface

    To ensure continued direct, efficient, and accurate on-demand technical support, we are introducing an interactive Answer Bot, seamlessly integrated within your website solution. This feature will ...

  • Clara Siegele created an article,

    Migrate Users to CivicPlus Platform Single Sign-On

    To enhance user experience and create a unified login interaction across CivicPlus products, SeeClickFix 311 CRM will have all users migrated to a single login on the CivicPlus Platform. SeeClickFi...

  • Clara Siegele created an article,

    Image Requirements

    The size requirements for images in Request Management and Work Orders are up to 30MB. The allowed file formats are GIF, JPG, PNG, TIFF, and BMP.

  • Clara Siegele created an article,

    Contact Support

    Submit a Ticket Online You can submit a ticket to our Support team on our Contact page.   Call SupportPhone: 888-228-2233 If you have already submitted a ticket on the issue, follow the voice promp...

  • Clara Siegele created a post,

    Watch Area Alerts to be unavailable for City of Vista

    Answered

    Original post moved from the CivicPlus Help Center From Tien Tran: The City Mayor for the City of Vista would like the Watch Area notification option to be removed from our City's SeeClickFix site....

  • Clara Siegele commented,

    Official comment

    Hello! These instructions walk through how to delete a watch area: https://www.civicservice.civicplus.help/hc/en-us/articles/360043374854-Delete-a-Watch-Area. Let us know if you have any other ques...

  • Clara Siegele created an article,

    Enable/Disable Anonymous Reporting

    Organizations can enable or disable anonymous reporting for individual categories or agencies.   We recommend as a best practice that if the organization disables anonymous reporting it should also...

  • Clara Siegele created an article,

    Conversations SMS Provision and Registration

    SeeClickFix 311 CRM customers utilizing an SMS (text) channel in Conversations are now required to provide additional information so that CivicPlus can register the phone number. To prevent spam, p...