Block Request Submissions

The Block Submission feature prevents requests from being submitted into categories by creating a “dead-end". By adding in a message via the secondary question setting, your organization can redirect the resident to the correct place.

Instructions

1. Navigate to your Profile > Manage Organization
   
2. Select Request Categories
   
3. Select the three verticle dots next to the category, then select Edit
   
4. Select the Block Submission toggle, then click Update at the bottom of the page
   
5. Navigate back to the Request Categories page and select + Question next to the category
   
6. Enter the message or note you'd like the user to see
   
7. Select the Message or Note option from the Question Type dropdown list
   
   Note: Use the Message or Note Question Type to redirect the resident. For example, it could be a phone number to call or a website to go to for more information.
8. Click Create
   

Resident Submission View

When a resident submits a request with Block Submission enabled, they'll receive a message that the organization does not accept requests for that category.