When you click on Conversations in your top navigation, you’ll see a list of Conversations. A Conversation is a direct 1:1 correspondence with a resident. A Conversation can be started when:
- A resident sends an email to your Conversations email domain
- A resident sends a text to your Conversations phone number
- You create a message using a Front Desk/Agent channel
As Conversations appear in the list and as you respond to messages in Conversations, they will be updated with the following statuses:
|Brand new incoming message from a resident.
|The resident message has been replied to by an organization member and is waiting for a resident response.
|The resident has sent an inbound reply to an organization member’s response and needs an additional email or SMS.
When the conversation is complete, click “Close Conversation” and the thread will be marked as Done.
|A Conversation will be marked as Archived approximately 4 weeks after being marked as Done.