When you click on Conversations in your top navigation, you’ll see a list of Conversations. A Conversation is a direct 1:1 correspondence with a constituent. A Conversation can be started when:

• A constituent sends an email to your Conversations email domain
• A constituent sends a text to your Conversations phone number
• You create a message using a Front Desk/Agent channel

As Conversations appear in the list and as you respond to messages in Conversations, they will be updated with the following statuses:

Open

	Brand new incoming message from a constituent
	Constituent message has been replied to by an organization member and is waiting for a constituent response
	Constituent has sent an inbound reply to organization member’s response and needs an additional email or SMS

Closed

	When the conversation is complete, click “Close Conversation” and the thread will be marked as Done
Archived	A Conversation will be marked as Archived approximately 4 weeks after being marked as Done