The SeeClickFix (now Citizen Relationship Management) team has been busy working on a variety of enhancements for our clients. We also offered a webinar recently highlighting these changes - if you missed it, check out the recording here.
Android Mobile App Updates
We are releasing organizational filters for SeeClickFix (Citizen Relationship Management) Android allowing you to utilize all the filters currently available in the Citizen Request Manager (CRM) and iOS. Organization-specific filters include:
- Assigned to me (any Requests that have been assigned to you as a member of the organization)
- Due Date
Members of your organization will now be able to view “Private” Requests in their Android apps when signed in with their membership credentials.
We’ve also included membership selection in the profile for workers who happen to be members of multiple organizations as well as map view improvements that curate Requests based on your chosen membership.
The update to the SeeClickFix (Citizen Relationship Management) container app will be released this week. Marketplace apps will be updated 2-3 weeks following the release of the update.
iOS Mobile App Updates
We are releasing multiple image uploads for our iOS applications that allow you to submit up to 5 images when you report a request. This will match the behavior already on the Android apps.
This release also includes bug fixes to improve mobile buttons, image uploads, and address formatting. Upcoming Features in our next release include location validation when reporting to help facilitate more precise accuracy when locating requests.
The update to the SeeClickFix container app will be released this week. Marketplace apps will be updated 2-3 weeks following the release of the update.
Note: SeeClickFix (Citizen Relationship Management) cannot update your organization's marketplace app if your organization has not enrolled in the Apple Developer Program and accepted the latest Agreement from Apple.
Comments now have clickable hyperlinks across all aspects of the SeeClickFix (Citizen Relationship Management) product. We most recently added them to the CRM request detail page. Any comment that has a URL included will now be active (clickable) within the CRM, portal, and mobile apps.
Settings Navigation Update
Members of an organization who have the role of Owner will notice new left-hand navigation for the Manage Organization area of SeeClickFix (Citizen Relationship Management). The areas of the product settings have been grouped in a more organized and enhanced process. This also was expanded for organizations that expand to our new Conversations (omni-inbox) module. Conversations enable an organization to utilize a new omni-inbox to manage text messages, emails, and other interactions with constituents.
Along with this navigation update, Notices moved to the primary top navigation bar. This is because Notices is not actually a setting but rather an action an organization takes within SeeClickFix (Citizen Relationship Management) to notify users. Notices are still only available to members who have the Owner role.
Request Recategorization with an Integration
SeeClickFix (Citizen Relationship Management) has simplified and clarified the actions that will occur when a request is recategorized when one of the request categories within SeeClickFix (Citizen Relationship Management) is integrated into a third-party system.
Now, if a request is recategorized into an integrated category, we will send the request into the integrated system. However, there are a few exceptions to note:
- This will NOT happen if the new category has required questions that are not answered.
- If the request was integrated into another system, SeeClickFix (Citizen Relationship Management) will stop checking for updates, but leave the remote request untouched. This means SeeClickFix (Citizen Relationship Management) does not close out the request opened in the other system or recategorize it.
- SeeClickFix (Citizen Relationship Management) does NOT re-categorize within the same integrated system. If a request is already integrated and it is recategorized within SeeClickFix (Citizen Relationship Management) to another category within the same integrated system, nothing is changed in the integrated system.
Request Category Address Validations
Organizations at times have specific address requirements for certain request categories. This is often related to third-party systems that are integrated with SeeClickFix (Citizen Relationship Management). We have expanded the validation options for request submission so organizations can set better parameters for requests submitted. Two new validations for addresses can be set in your request category configurations:
- Reject Intersection Addresses. When checked as on, issues in this category must not have an intersection address (e.g., State & Chapel St., New Haven, CT).
- Reject Address Ranges. When checked as on, issues in this category must not have an address range (e.g. 100-105 Main St)
If these validations are turned on for a category, a requester submitting the issue into these categories will receive an error prior to submission that they must correct the address prior to submission.
Esri Maps Update
SeeClickFix (Citizen Relationship Management) is in the process of updating the map view and geocoder used in the web portal and CRM to the latest Esri vector basemaps. There are a variety of benefits to this update.
First, with compact sizes and more efficient render times, vector basemaps provide enhanced performance over their raster counterparts.
Second, Esri’s vector basemaps are updated much more frequently than the raster version.
This improvement is currently in beta and released only on the sandbox (INT) environment (https://crm-int.seeclickfix.com/). If you would to test it out, log in to your sandbox account or contact support to have it turned on in your production account.
CivicPlus Platform & Portal
SeeClickFix (Citizen Relationship Management) is now part of the CivicPlus family. This includes a variety of cross products integrations that we are building out. CivicPlus products have the advantage of unifying under one login process to create a seamless experience of using a variety of products with one login. SeeClickFix (Citizen Relationship Management) is now in the process of updating the user registration process to be integrated with the CivicPlus Platform. Users will see changes to the registration and sign-on process over the next couple of months.
This will provide a variety of new benefits for SeeClickFix (Citizen Relationship Management) users, including:
- Ability to register/log in using social accounts (Apple, Google, Facebook, Microsoft)
- Two-factor authentication
- Improved password security requirements
- Ease of use for residents to navigate between CivicPlus products.
In addition, CivicPlus is excited to announce that we’re about to begin beta testing the newest key component of the Civic Experience Platform. The CivicPlus Portal offers residents a personalized and centralized online hub to conduct business with any participating municipality. In addition, it offers the most third-party integrations of any public sector resident access solution, enabling one-stop, frictionless civic experiences. Expect access to Portal for you and your residents coming soon this winter.