Requirements: Brightly Software Asset Essentials Connector Tool  

Important Note: Brightly Software is formerly known as Dude Solutions  

Features

The following is a reference of corresponding concepts between the two systems:

The SeeClickFix integration with Asset Essentials will implement the following operations:

•  Sync Request Categories

  • The integration can optionally sync the list of SeeClickFix request categories with Asset Essentials work categories.

  • Request categories are grouped into one or more client-defined service areas.

  • This operation runs nightly but is also available on-demand (via SeeClickFix Citizen Request Manager (CRM) agency settings).

• Send Requests

  • The integration will submit SeeClickFix requests to Asset Essentials as work orders.

  • Data mapping:

    • The destination fields include any standard Oracle work order fields, as well as custom fields.

    • The source fields include any standard SeeClickFix request fields, as well as any user-submitted answers to questions configured by the client.

• Check Request Status

  • The integration will fetch the work order from Asset Essentials, in order to take the following actions:

    • The integration will close the SeeClickFix request with a client-defined message, when the Asset Essentials work order status is Solved (or any terminal status type).

    • The integration will comment on the SeeClickFix request with a client-defined message when the Asset Essentials work order status is Updated (or any non-terminal status type).

  • This operation runs hourly but is also available on-demand (via SeeClickFix CRM request page).

• Send Request Comment

  • Public comments added to a SeeClickFix request will be sent to the Oracle Service Cloud work order as threads.

  • We recommend adding a custom thread type in Asset Essentials (e.g. “Public Comment”).

• Import Request Comments

  • SeeClickFix will fetch comments from the Asset Essentials work order threads and will import those intended for public consumption.

  • The public filter would typically be accomplished via a custom work order thread type (e.g. “Public Comment”).

• Send Attachments
  • Images attached to a SeeClickFix request will be sent to the work order as file attachments.
• Import Attachments
  • SeeClickFix will fetch attachments from the Asset Essentials incident, and will only import those not marked private.

Resources

• Asset Essentials Connector Tool