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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Apply Filters to Conversations

  • Updated:

Conversations may be filtered to only show relevant conversations, or to assist in finding any conversations related to a specific tag, channel, assignee, or status.

 

Important Note

Filters are applied automatically as they are selected.

 

Instructions

 

  1. Sign in to SeeClickFix
  2. Navigate to the Conversations tab:
    SCF conversations tab.
  3. Click Manage Filters to expand the Filters menu:
    SCF Manage filters button.
  4. Select your desired filters:
    • Status: Select Open or Closed, or a specific category in Open or Closed:
      SCF filter conversations window, status options.
      • Open: Currently open/ongoing Conversations and ongoing
        • New: New conversations
        • Needs Reply: Conversations that are awaiting a reply
        • Waiting: Conversations that are waiting on a constituent response
      • Closed:
        • Done: Conversations that have been completed
        • Archived: Conversations that have been completed and moved to the archive
    • Channel: Select a channel or channels:
      SCF filter conversations window, channel options.
    • Assignee: Select an assignee or assignees:
      SCF filter conversations window, assignee options.
    • Tag: Select a tag or tags:
      SCF filter conversations window, tag options.
    • Created: Select a date range to show conversations created within that range:
      SCF filter conversations window, created date input boxes.
      • Start Date
      • End Date
    • Updated: Select a date range to show conversations updated within that range:
      SCF filter conversations window, updated date input boxes.
      • Start Date
      • End Date
  5. Click the X icon next to a filter to remove that filter:
    SCF Filter tag, X icon.
  6. Click Default Filters to remove all filters:
    SCF Default Filters button.

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