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Attention Customers affected by Hurricane Helene:
Due to widespread impacts resulting from hurricane Helene CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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Reply to a Conversation

  • Updated:

You can reply to a Conversation by clicking Reply or Add Message. Selecting Reply copies the previous message, like in an email, but limits your reply via the same channel the conversation is in. Adding a Message allows you to add a response in different channels.

 

Important Note

  • You cannot reply or add messages to a closed conversation.

  

 

Instructions

  1. Navigate to the Conversations tab
    Conversations tab.
  2. Click Go to Conversation Details for the desired conversation
    Go to conversation details button.
  3. Click Reply or Add Message
    Conversation details sceen, reply and add message buttons.
    • Reply: Copy the previous message and respond in the same channel.
      Reply text box.
    • Add Message: Respond to the conversation using any channel.
      Add message, select channel drop-down menu.
  4. Type your response
    Type response.
  5. Add any desired attachments
    Add message add attachment button.
    Note: The file size limit for an attachment is 20 MB.
  6. Click Send or Log
    • Send: Send your Reply.
      Reply window, send button.
    • Log: Send your Message.
      Add message screen, log button.

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