Adding Tags to a Conversation allows for easier filtering of Conversations by shared topics, themes, concerns, etc., and makes it easier to identify common threads between multiple Conversations with different constituents. Tags can be applied at any time while the Conversation is open.
- Navigate to the Conversations tab.
- Click Go to Conversation Details for the desired conversation.
- Click Add Tag.
- Select your desired tag.
- Repeat this process for each tag you want to assign.