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Attention Customers affected by Hurricane Helene:
Due to widespread impacts resulting from hurricane Helene CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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Channels Overview

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Channels are the means by which a constituent can communicate with your organization in Conversations.  Channels may be created for Email, SMS, Agent, Internal, and CivicPlus Chatbot communication. These channels each have varying settings and options available that allow you to automatically route incoming constituent communications to specific individuals within your organization and automatically respond to incoming messages.    

 

channel settings.

 

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