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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Enable or Disable a Templated Message

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Enable a Templated Message

A Templated Message cannot be used in Conversations unless it is enabled. An enabled Templated Message will display true in the Enabled column.

 

 

  1. Sign in to your site
  2. Click the Profile Icon and select Manage Organization
    Profile icon menu, manage organization.
  3. Select Templated Messages from the left-hand menu
    Left-hand menu, templated messages tab.
  4. Click the Action Menu and then Enable for your desired Templated MessageAction menu drop-down, enable.

 

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Disable a Templated Message

Disabling a Templated Message prevents it from being used as a response to conversations. A disabled Templated Message will display false in the Enabled column. A Templated Message must be enabled in order to be used.

 

 

  1. Sign in to your site
  2. Click the Profile Icon and select Manage Organization
    Profile icon menu, manage organization.
  3. Select Templated Messages from the left-hand menu
    Left-hand menu, templated messages tab.
  4. Click the Action Menu and then Disable for your desired Templated Message
    Action menu drop-down, disable.

 

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