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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Enable or Disable a Channel

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Enable a Channel

Enabling a channel will allow it to be used for Conversations. An enabled channel will display true in the Enabled column.

  

 

  1. Sign in to your site
  2. Click the Profile Icon and click Manage Organization
    Profile menu, manage organization.
  3. Select Channels from the left-hand menu
    Left-hand menu, channels tab.
  4. Click the Action Menu (three dots) for your desired channel
    Action menu button.
  5. Click Enable
    Action menu options, edit.

 

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Disable a Channel

Disabling a channel will prevent it from being used for Conversations. A channel can be re-enabled at any time. A disabled channel will display false in the Enabled column.

 

Note: A channel with an auto-assignee setup cannot be disabled. The auto assignee needs to be removed first.

 

 

  1. Sign in to your site
  2. Click the profile icon and then Manage Organization
    Profile menu options, manage organization.
  3. Select Channels from the left-hand menu
    Left-hand menu, channels tab.
  4. Click the Action Menu (three-dot icon) for your desired channel
    Action menu three-dot icon button.
  5. Click Disable
    Action menu options, disable.

 

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