Overview

To remove a member from the organization, there is some housekeeping that needs to take place first. This ensures that no Requests are left unassigned.

Important Note

• If the user is set as the auto-assigner, the auto-assignee, or is listed in the 'email to route request' field, they must be replaced before removing the user.

Instructions

1. Reassign all Open or Acknowledged issues that are currently assigned to the user
2. Navigate to Profile > Manage Organization
   
   
3. Select the Members tab
   
4. Click the Edit option next to the member you wish to remove
   
5. Click Remove Member at the top of the page
   
6. Select Confirm on the pop-up that says Are you sure you want to remove this member from your organization?