Fetch Requests 

i.e. Get Collection-Ready Assets

• SeeClickFix (SCF, now Citizen Relationship Management) will periodically poll Bigbelly for a list of collection-ready assets, creating a unique SCF request for each asset.
• As determined by the customer during implementation, the category of each SCF (Citizen Relationship Management) request will vary, based on a combination of the following attributes of the asset:
• reason:
  • AGE (i.e. days since collected)
  • ALERT (i.e. problem)
  • FULLNESS
• stream:
  • BOTTLES_CANS
  • COMPOSTABLES
  • PAPER
  • SINGLE_STREAM
  • TRASH

Check Request Status

i.e. Get Asset (By Serial #)

• For each Bigbelly-associated request on SeeClickFix (Citizen Relationship Management), we will periodically poll Bigbelly for the latest state of the asset, for the purpose of triggering the following actions:
• SeeClickFix (Citizen Relationship Management) will close the request if the Bigbelly asset is no longer in a collection-ready state (i.e. reason = NOT_READY).
• SeeClickFix (Citizen Relationship Management) can optionally comment on the request with a customer-defined message, under the following Bigbelly asset conditions:
  • Asset attribute changes (e.g. FULLNESS increases).
  • Asset attribute matches a pre-configured value (e.g. FULLNESS = 90%).
• This feature is also available on-demand in our Citizen Request Manager (CRM) via the Check Integration button.