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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

SeeClickFix Connect for CentralSquare Enterprise Asset Management

  • Updated:

Address Lookup  

Prior to creating a Work Request in CentralSquare Enterprise Asset Management (formerly known as Lucity), the integration can query an ArcGIS geocode server for an address, based on the X/Y map coordinates of the request (such as reverse geocode).

 

Submitting Requests

  • As requests are created on SeeClickFix, the integration submits them to CentralSquare Enterprise Asset Management individually (on the fly) as new Work Requests.
  • If a SeeClickFix request includes an image, the integration submits it to CentralSquare Enterprise Asset Management as a Document on the Work Request.

 

Submitting Comments

  • As public comments are added on SeeClickFix, the integration submits them to CentralSquare Enterprise Asset Management individually (on the fly) as Comments on the Work Request.
  • If a comment includes an image, the integration submits it to CentralSquare Enterprise Asset Management as a Document on the Work Request.

 

Importing Comments

The Integration will periodically query CentralSquare Enterprise Asset Management for Comments added to the Work Request and will import those marked as Publically Available.  

 

Importing Images

The Integration will periodically query CentralSquare Enterprise Asset Management for Documents added to the Work Request and will import those marked as Publically Available.

 

Checking for Updates

  • The Integration will periodically query CentralSquare Enterprise Asset Management for changes to the Work Request, in order to take the following actions:
    • The Integration will close the issue if the CentralSquare Enterprise Asset Management Work Request has been closed.
    • The Integration can optionally comment on the issue with a pre-defined message if a specific CentralSquare Enterprise Asset Management Work Request field matches a pre-configured value (example: Status = In Progress) or changes (example: ProblemCode changes from Trash Pickup to Illegal Dumping).
  • This query runs on a schedule but can also be triggered on-demand via the SeeClickFix internal system.

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