Address Lookup  

• Prior to creating a Work Request in Lucity, the Integration can query an ArcGIS geocode server for an address, based on the X/Y map coordinates of the request  (i.e. reverse geocode).

Submitting Requests

• As requests are created on SeeClickFix, the Integration submits them to Lucity individually (on-the-fly) as new Work Requests.
• If a SeeClickFix request includes an image, the Integration submits it to Lucity as a Document on the Work Request.

Submitting Comments

• As public comments are added on SeeClickFix, the Integration submits them to Lucity individually (on-the-fly) as Comments on the Work Request.
• If a comment includes an image, the Integration submits it to Lucity as a Document on the Work Request.

Importing Comments

• The Integration will periodically query Lucity for Comments added to the Work Request and will import those marked as Publically Available.  

Importing Images

• The Integration will periodically query Lucity for Documents added to the Work Request and will import those marked as Publically Available.

Checking for Updates

• The Integration will periodically query Lucity for changes to the Work Request, in order to take the following actions:
  • The Integration will close the issue if the Lucity Work Request has been closed.
  • The Integration can optionally comment on the issue with a pre-defined message if a specific Lucity Work Request field matches a pre-configured value (e.g. Status = In Progress) or changes (e.g. ProblemCode changes from Trash Pickup to Illegal Dumping).
• This query runs on a schedule but can also be triggered on-demand via the SeeClickFix internal system.