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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

View an Integrated Request in SeeClickFix

Updated: October 09, 2023 21:16

After creating a Request, it can be viewed within the Requests tab to inspect the status of the integrated Request.

SeeClickFix ID

This is the ID that residents will see on the public side of SeeClickFix. This is the reference point for their Request.
Within CentralSquare Enterprise Asset Management (formerly known as Lucity), this is listed as the External Request ID.

SeeClickFix Status

This is the status that indicates to the resident what state the Request is in.
SeeClickFix has four public-facing statuses: Open, Acknowledged, Closed, and Archived. Once a Request is successfully integrated with Lucity, the Request is automatically Acknowledged and a customizable system message is attached as a comment.

CentralSquare Enterprise Asset Management ID

This is the ID of the Work Request that is generated within CentralSquare.
Residents will not see this ID publicly.

Integrated Status

This is the status of communication between CentralSquare and SeeClickFix
Pending, Succeeded, and Failed are the possible statuses of this communication.

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