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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Social Media Campaign

  • Updated:

Ready to get your residents engaged with the SeeClickFix 311 CRM software? Employ your organization's existing social media followings to get the word out about SeeClickFix 311 CRM using this example campaign. Feel free to edit, adjust, and share widely!

  

Social Media Campaign Schedule

 

Week One  

Did you know you can use the @SeeClickFix app to report issues (like potholes and graffiti) to [city name]? Report an issue here: [insert portal link]  

 

Week Two

Need to report an issue in [city name]? Download the SeeClickFix  app on your iPhone ([insert iTunes link]), Android ([insert Google Play link]), or report on the city’s website: [insert website link]

 

Week Three

SeeClickFix 311 CRM allows you to receive important City news directly to your phone!  Download the SeeClickFix app on your iPhone ([insert iTunes link]) or Android ([insert Google Play link]) today. 

 

Week Four

Help keep the City safe and beautiful! Report an issue today on iPhone ([insert iTunes link]) or Android ([insert Google Play link]).

 

Week Five

Graffiti? Pothole? Streetlight out? There's an app for that! iPhone ([insert iTunes link]) or Android ([insert Google Play link]).

 

Week Six

Check out this 1 min video to see how easy it is to report an issue like a #pothole to the City with @SeeClickFix http://wi.st/1XSL7vR

 

Week Seven

[City Name]  uses the @SeeClickFix online reporting tool to get things fixed! Report an issue on our website: [insert portal link] 

 

Week Eight

We love hearing from YOU! On average, we respond to issues in <insert average days to acknowledge> days! iPhone ([insert iTunes link]) Android ([insert Google Play link])

Week Nine

Become a Civic Superhero by reporting issues on @SeeClickFix! iPhone ([insert iTunes link]) or Android ([insert Google Play link])

 

Additional Ideas

  • Create seasonal-specific campaigns (such as snow removal requests in the winter or safe streets programs for back-to-school in the fall)
  • If you know the specific Twitter or Facebook handle of a resident that reported an issue, call them out and thank them for improving their community. 
  • Highlight the hard work you’ve been doing. Show a map of closed issues. 
  • ​​​​​​Focus on one service request that is needed for the town to improve. For example, after the winter season, do a “Pothole” campaign. 

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