Each request in SeeClickFix has a Reporter tied to it and shows a specific display name. In this guide, we explain the different types of Display Names you may see. Generally, the Reporter shows the display name for the registered SeeClickFix user who submitted the request. The display name is the public name that the user has chosen for their registered SeeClickFix account. We do not display email addresses.  

For certain circumstances, the SeeClickFix system generates automated user display names. Here is a quick overview of the different display names that may be shown.

Reporter’s Display Name

If a request was submitted via the New Request Form with an email address (provided that was an existing SeeClickFix User) or the user registers an account later, the display name will show (if the request was not submitted anonymously). 

Anonymous SeeClickFix User

If a request is submitted by a user and the user selects the option to report anonymously, or if the request is submitted via the New Request Form and the option to report anonymously is selected, then the display name will be shown as “An Anonymous SeeClickFix User”.  This user will still receive updates about the request.  

Neighbor (Guest Reporter)

If a request is submitted without an email address, then the display name for the reporter will show as “<Client Account Name>Neighbor”. This is a guest reporter who has not registered an email address or an account with SeeClickFix. This request could have come in through the self-service Guest reporting option or the New Request Form when a caller does not provide an email address. This reporter will not receive any automatic updates about the request. 

Registered Reporter 

If a request is submitted via the New Request Form with an email address entered but the caller does not yet have a SeeClickFix account, then the display name for the reporter will show as “<Client Name>RegisteredReporter”. This requester display name only shows if the anonymous selection was not chosen. 

When a request is submitted on behalf of someone that does not have a SeeClickFix account, then the request triggers an email introducing SeeClickFix and inviting them to join the community.