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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Edit a Comment on a Request

  • Updated:

Organizational users can edit internal and public comments within the internal system.

 

Comments made by members can now be edited within 7 days of being posted.  An “Edited at Date/Time” label will be added to the comments that have been modified, and an audit log (paper trail) will be available to SeeClickFix Administrators. 

 

Important Notes

  • Editing a comment does not resend an update to anyone following the request.
  • Internal personnel cannot edit public comments; they can only edit internal comments.

 

 

Instructions

  1. Navigate to the Requests tab.
    requests tab.
  2. Select the desired request.
    select request.
  3. Locate your comment that you would like to modify and select Edit in the top right-hand corner of the comment box.
    comment edit button.
    • Note: If an Edit option does not appear, the available time to edit has expired (within 7 days of post).
  4. Make desired changes to the comment.
    comment text box.
  5. Select Update.
    update button.

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