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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Email Notifications

  • Updated:

SeeClickFix keeps your users up-to-date with the latest information on each request. When various actions are taken on a request, emails are triggered to specific organizational members and resident users based on the settings for that request category and which users are following the issue. Here is the definitive list of all email notifications sent to Organization and Resident users.    

 

Emails Sent to Organizational Users

User Account Emails

After a user has been added to an organization, an email is sent inviting the user

  • Subject: “A SeeClickFix account has been created on your behalf”
    • Sent to emails that are not already connected to a SeeClickFix account
  • Subject: “You've been added to the [city] organization on SeeClickFix”
    • Sent to emails that are already connected to a SeeClickFix account

 

If a user has forgotten their password, they can request a password reset and a password reset email is sent.

 

Request Email Notifications

 

Action Email Recipient(s)
User submits a Request
  • Automatic Assignee for that Request Category that the issue was assigned to them
  • Email addresses in "Email to Route Request" that an issue within this Request Category was reported.
Request assigned to User
  • Request Assignee
Request is recategorized
  • Request Assignee
  • Addresses in “Email to Route Request”
Request is acknowledged
  • Request Assignee
Request is closed by resident or official
  • Request Assignee
Requested is reopened by resident or official
  • Request Assignee
  • Addresses in “Email to Route Request”
Internal comment is added
  • Request Assignee
Internal comment is added with an @ mention
  • User who was @mentioned
  • Request Assignee
Public comment is added
  • Request Assignee
Due Date is changed
  • Request Assignee

Work Notifications

If your organization utilizes the Work product, these notifications will be sent as well.

 

Action Email Recipient(s)
Request is over the SLA for Request Category
  • "Escalate to" email address when the issue is overdue.
Work Order is assigned
  • Work Order Assignee
"Due At" is changed
  • Work Order Assignee

Emails Sent to Resident Users

User Account Emails

Emails must be sent to users when a new account is created and to manage existing accounts.

  • Confirm your Email
  • Forgot password

 

Issue Notification Emails

 

Action Email Recipient(s)
User submits an issue
  • Resident Reporter of the Issue that the issue was submitted successfully
  • Resident Users with a Point of Interest (POI) nearby
User follows an issue
  • To notify the follower that they are a follower
Issue is acknowledged by an official
  • User that submitted the issue
  • All Users that follow the issue
Comment is made on an issue
  • User that submitted the issue
  • All users that follow the issue
Issue is closed by resident or official
  • User that submitted the issue
  • All users that follow the issue
Issue is reopened by resident or official
  • User that submitted the issue
  • All users that follow the issue
  •  

Watch Area Notifications

When a resident creates or follows a Watch Area, they are sent notifications about issues in that area.

 

Action Email Recipient(s)
Watch Area is created
  • To the user that created the Watch Area
Watch Area is followed
  • To the user that followed the Watch Area
Comment or status change is made on an issue within the Watch Area
  • To all users that follow the applicable Watch Area
  •  

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