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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Geographies Overview

  • Updated:

A Geography within SeeClickFix is the area that your organization services.

 

 

Geography Features

  • Request Categories and Agencies: Geographies are applied to Agencies and define the service areas for individual Agencies and their associated Request Categories.
  • Notices: Notices are sent to Users who have Points of Interest (POIs) within a Geography. When a Notice is sent, an existing Geography is selected to send to those users interested in that area.
  • Reporting: Reports can be generated and examined based on Geography. 
  • Enable/Disable: Geographies can be disabled if they are old or unused so that they are no longer selectable in reports, on maps, or on request lists.

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Instructions

  1. Click Profile > Manage Organization.
    profile menu, manage organization.
  2. Select Geographies in the left-hand navigation.
    geographies tab.
  3. Add a Geography one of two ways:
    add geography buttons, import a place or upload a shapefile.
    • Import a Place: SeeClickFix has many pre-existing geographies that have already been created and are used to define Places within the SeeClickFix system. This option is seldom used for existing clients because, during the implementation process Se, SeeClickFix will have worked with your Geographical Information System (GIS) team to create and add geographies to create your organization's Place. Before using this option, please consult with your organization's GIS staff member.
    • Upload a Shapefile: Shapefiles must be uploaded in a zip folder (one shapefile per zip folder). Each geography in the shapefile will create a separate record in SeeClickFix. This is the preferred way for clients to manage Geographies.
  4. Click the gear icon to edit an existing geography.
    gear icon.
    • Edit: Select to edit the Title of the geography.
    • View on Map: Click to open a map of the geography.
    • Update Agency: Select to have an Agency assume the boundaries of the new geography.
    • Delete: Click to remove the geography.

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