Work orders are designed to be task-oriented components required to resolve a citizen Request. Work Order categories are added to identify these tasks.
Who can adjust Work Order Categories?
- Owner users can access this setting.
- The Manage Organization tab is only visible to Owners.
Accessing Work Order Categories
- To access Work Order Categories click the Profile Icon and then Manage Organization. Work Order Categories is located in the left-hand navigation
- Once you've accessed Work Order Categories, click Add Work Order Category
- Add a Title
- Add Budgeted Resources to the Work Order Category by clicking Add Resource. This is an optional step for Work Order Categories. Learn more about Resources in this guide: What are Resources?
- Click Submit