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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

SeeClickFix Connect for Accela

  • Updated:

Important Note

  • The license for the third-party software's Application Programming Interface (API) utilized for this integration may require additional cost from that vendor. Please confirm your organization's API access and license with your third-party vendor.

 

Requirements

  • Accela Automation 7.3.2+
    • Customer-hosted (on-premise) or Accela-hosted (online)
  • Accela Mobile Office (AMO) license
    • Required for Agency user credentials
  • Accela Construct API (v4)
    • This is an Accela-hosted API, with which the SeeClickFix integration communicates.
    • The Construct API authenticates user identity using CivicID, using the industry-standard OAuth 2 protocol, which generates API access tokens.
    • The Construct API routes traffic asynchronously to your Accela Automation server, using the Accela Gateway.

 

Features

Address, Parcel, & Parcel Owner Lookup

Prior to creating a Record in Accela, the integration can query the Accela system for the following:

  • Parcel
  • Parcel Owner
  • Address (such as reverse geocode using X/Y map coordinates submitted on SeeClickFix)
    •  If the address is not validated, the requester will receive an error message for address validation. The error message is customizable per customer.Address invalid error.

 

Submitting Requests

  • As requests are created on SeeClickFix, the Integration submits them to Accela individually (on the fly) as new Records.
    • For each record, the Integration can optionally populate the Accela address, parcel, and parcel owner (previously obtained).
    • For each record, the Integration can optionally submit Custom Forms.
      •  If a SeeClickFix request includes an image, the Integration submits it to Accela as a Document on the Record.

 

Submitting Comments

  • As public comments are added on SeeClickFix, the Integration submits them to Accela individually (on-the-fly), as Comments on the Record.
  • If a comment includes an image, the Integration submits it to Accela as a Document on the Record.

 

Importing Comments

  • The Integration will periodically query Accela for Comments added to the Record and will import those intended for public consumption.
    • This “public” option is currently implemented using a comment prefix "To SCF:", lacking a standalone checkbox value for this purpose.
  • The Integration can optionally do the same for Comments on any Inspections attached to the Record.

 

Checking for Updates

  • The Integration will periodically query Accela for changes to the Record, to take the following actions:
    • The Integration will close the issue if the Accela Record has been closed.
    • The Integration can optionally comment on the issue with a pre-defined message if a specific Accela Record field matches a pre-configured value (such as Status = In Progress) or changes (such as Record Type changes from Illegal Dumping to Housing Complaint).
  • This query runs on a schedule, but can also be triggered on-demand using the SeeClickFix internal system.

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