Requirements

• Accela Automation 7.3.2+
  • Customer-hosted (on-premise) or Accela-hosted (online)
• Accela Mobile Office (AMO) license
  • Required for Agency user credentials
• Accela Construct Application Programming Interface (API) (v4)
  • This is an Accela-hosted API, with which the SeeClickFix integration communicates.
  • The Construct API authenticates user identity via CivicID, using the industry-standard OAuth 2 protocol, which generates API access tokens.
  • The Construct API routes traffic asynchronously to your Accela Automation server, via the Accela Gateway.

Features

Address, Parcel, & Parcel Owner Lookup

• Prior to creating a Record in Accela, the Integration can query the Accela system for the following:
  
  • Parcel
  • Parcel Owner
  • Address (i.e. reverse geocode via  X/Y map coordinates submitted on SCF)
    •  If the address is not validated, the requester will receive an error message for address validation. The error message is customizable per client.

Submitting Requests

• As requests are created on SeeClickFix, the Integration submits them to Accela individually (on the fly) as new Records.
  • For each record, the Integration can optionally populate the Accela address, parcel, and parcel owner (previously obtained).
  • For each record, the Integration can optionally submit Custom Forms.
    •  If a SeeClickFix request includes an image, the Integration submits it to Accela as a Document on the Record.

Submitting Comments

• • As public comments are added on SeeClickFix, the Integration submits them to Accela individually (on-the-fly), as Comments on the Record.
  • If a comment includes an image, the Integration submits it to Accela as a Document on the Record.

Importing Comments

• • The Integration will periodically query Accela for Comments added to the Record and will import those intended for public consumption.
    • This “public” option is currently implemented via a comment prefix "To SCF:", lacking a standalone checkbox value for this purpose.
  • The Integration can optionally do the same for Comments on any Inspections attached to the Record.​​​​​​

Checking for Updates

• • The Integration will periodically query Accela for changes to the Record, in order to take the following actions:
    • The Integration will close the issue if the Accela Record has been closed.
    • The Integration can optionally comment on the issue with a pre-defined message if a specific Accela Record field matches a pre-configured value (e.g. Status = In Progress) or changes (e.g. Record Type changes from Illegal Dumping to Housing Complaint).
  • This query runs on a schedule, but can also be triggered on-demand via the SeeClickFix internal system.