Testing the integration between SeeClickFix and Lucity is the most important part of understanding how to configure and fully utilize the strengths of both systems.
How to Use this Guide
To use this guide, click on a guide to view details and at the end of each guide. The table of contents is ordered by the actions that will take place during the lifecycle of a Request from opening a new integrated Request to closing that Request.
|Table of Contents|
|Creating a Test Integrated Request||To begin testing the integration between SeeClickFix and Lucity, a Request needs to be generated using an integrated category.|
|Viewing an Integrated Request in SeeClickFix||After creating a Request, it can be viewed within the Requests tab to inspect the status of the integrated Request|
|Automatic Acknowledgement for an integrated Request||After a SeeClickFix Request has been integrated with Lucity, the status is automatically changed to Acknowledged and a customizable system message is added as a comment to the SeeClickFix Request.|
|Commenting on a Work Request in Lucity||Public comments within a Lucity Work Request can be submitted and sent to the SeeClickFix Request at any time to keep the citizen updated|
|Adding an Image to a Work Request in Lucity||Publicly accessible Images within a Lucity Work Request can be submitted at any time while the Request is still open and are sent to the SeeClickFix Request.|
|Closing a Work Request in Lucity||When the Work Request in Lucity is closed, the integration will close the Request in SeeClickFix and add a system message to the Closing comment.|