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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Test the SeeClickFix Connect CentralSquare EAM Integration

  • Updated:

Testing the integration between SeeClickFix and CentralSquare Enterprise Asset Management (formerly known as Lucity) is the most important part of understanding how to configure and fully utilize the strengths of both systems.   

 

The following list is ordered by the actions that will take place during the lifecycle of a Request from opening a new integrated Request to closing that Request.

  1. Create a Test Integrated Request: To begin testing the integration between SeeClickFix and CentralSquare Enterprise Asset Management (EAM), a Request needs to be generated using an integrated category. 
  2. Viewing an Integrated Request in SeeClickFix: After creating a Request, it can be viewed within the Requests tab to inspect the status of the integrated Request
  3. Automatic Acknowledgement for an Integrated Request: After a SeeClickFix Request has been integrated with CentralSquare EAM, the status is automatically changed to Acknowledged and a customizable system message is added as a comment to the SeeClickFix Request. 
  4. Commenting on a Work Request in CentralSquare EAM: Public comments within a CentralSquare EAM Work Request can be submitted and sent to the SeeClickFix Request at any time to keep the resident updated
  5. Add an Image to a Work Request in CentralSquare EAM: Publicly accessible Images within a CentralSquare EAM Work Request can be submitted at any time while the Request is still open and are sent to the SeeClickFix Request.
  6. Close a Work Request in CentralSquare EAM: When the Work Request in CentralSquare EAM is closed, the integration will close the Request in SeeClickFix and add a system message to the Closing comment.

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