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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Close a Work Request in CentralSquare EAM

  • Updated:

When the Work Request in CentralSquare Enterprise Asset Management (formerly known as Lucity) is closed, the integration will close the Request in SeeClickFix 311 CRM and add a system message to the Closing comment.   

 

This action sets the status in SeeClickFix 311 CRM to Closed and a customizable system message is added as a comment to the SeeClickFix Request. After this action is taken, SeeClickFix 311 CRM will perform future checks for updates to the CentralSquare Enterprise Asset Management (EAM) Work Request.

 

In CentralSquare EAM, there are a number of different possible closing statuses. Anything above Status code 950 in CentralSquare EAM corresponds to a Closed Status in SeeClickFix 311 CRM Customizable closing messages can be assigned to Problem Codes and/or Status Codes and that message will be applied to the SeeClickFix 311 CRM Request in a comment. 

 

After closing a Work Request in CentralSquare EAM, the Request can be reopened within SeeClickFix 311 CRM. This may occur if the citizen sees that the Request has been closed, but wish to reopen the issue. If they do reopen the issue in SeeClickFix 311 CRM, a new CentralSquare EAM Work Request will be created and updates to that new Work Request will be sent to the existing SeeClickFix 311 CRM Request.

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