SeeClickFix Connect for TRAKiT

SeeClickFix offers a Connect integration with TRAKiT. The SeeClickFix integration with TRAKiT will implement the following API (Application Programming Interface) operations.

1. Get Request Categories 

• SeeClickFix will periodically query TRAKiT for the latest Issue Types, and make them available as available request categories on our request submission forms.
• There is no limit to the number of request categories that can be synced with TRAKiT.
• Request categories are grouped into one or more city-defined service areas. This syncing feature is also available on-demand in our SeeClickFix system. 

2. Get Request Questions 

• For each TRAKiT request category (see step 1), SeeClickFix will periodically query TRAKiT for the latest Issue Sub-Types and make them available as answers to a sub-type question on the request submission forms.
• Each question can be configured with the following options:
  • Question
    • Default: Select the issue sub-type
  • Answer Required?
    • Default: true
  • Answer Is Public?
    • Default: true
  • Internal Use Only?
    • Default: false
  • This syncing feature is also available on-demand in our SeeClickFix internal system.

3. ArcGIS Address Search

• Prior to sending a request to TRAKiT, SeeClickFix will optionally look up an alternative address from a customer-provided ArcGIS geocode server.
• The map coordinates, user-submitted address, and ArcGIS-validated address are available for submission to TRAKiT.

4. Create Request

• SeeClickFix will submit requests to TRAKiT as they are created, for request categories configured to use the integration.

5. Get Request (i.e. Check Request Status)

• SeeClickFix will periodically poll TRAKiT for changes to the request, in order to take the following actions:
  • SeeClickFix will close the issue if the TRAKiT issue status matches a pre-configured value, or set of values (e.g. Status = CLOSED or UNFOUNDED).
  • SeeClickFix can comment on the issue with a pre-defined message if any TRAKiT issue field matches a pre-configured value (e.g. Status = PENDING).
• This feature is also available on-demand in our system.