Request Categories    

• SeeClickFix (now Citizen Relationship Management) will periodically poll Cartegraph for a list of request categories (i.e. Cartegraph "Request Issues") that should be offered on our public report forms.
  • There is no limit to the number of request categories that can be synced with Cartegraph.
  • Request categories are grouped into one or more city-defined service areas.
• This syncing feature is also available on-demand in our Citizen Request Manager (CRM).  

Requests

• SeeClickFix (Citizen Relationship Management) will send requests to Cartegraph as they are created for request categories configured to use the integration.
• SeeClickFix (Citizen Relationship Management) will import requests that were directly entered into Cartegraph. This allows all Cartegraph requests to be available on SeeClickFix (Citizen Relationship Management) - website, apps, and widgets - not just the ones we send to Cartegraph.
• SeeClickFix (Citizen Relationship Management) will periodically poll Cartegraph for changes to an integration request in order to take the following actions:
  • SeeClickFix (Citizen Relationship Management) will close the request if it has been closed in Cartegraph.
  • SeeClickFix (Citizen Relationship Management) will optionally comment on the request with a pre-defined message if a Cartegraph request field matches a pre-configured value (e.g. if TasksField >= 1, add comment “A work task has been created.”)
• This feature is also available on-demand in our CRM.

Requester Info

As part of the integration, SeeClickFix (Citizen Relationship Management) will either find and match an existing Requester in Cartegraph or will create a new Requester.  As a default, SeeClickFix (Citizen Relationship Management) will send over the following requester fields:

• Email Address: <scf-user-email>
• First Name: “SeeClickFix”
• Last Name: “User”

As an additional option, the integration can also send over the additional fields using SeeClickFix (Citizen Relationship Management) secondary questions.  To set this up, create a secondary question, and in the "Integration Key" field put the information in quotations below.

Note: All of these fields must be marked as private. This means that on the configuration page the Display answer publicly? box should not be checked. 

• First name: "FirstNameField"
• Last name: "LastNameField"
• Address: "AddressNumberField"
• Unit: "UnitField"
• Street: "StreetField"
• City: "CityField"
• State: "StateField"
• Zip: "ZipCodeField"
• Phone: "PrimaryPhoneField"  
• Secondary Phone: "SecondaryPhoneField"

Address Lookup

• Prior to sending a request to Cartegraph, SeeClickFix (Citizen Relationship Management) uses the request location (X/Y coordinates) to fetch an address from the ESRI World Geocoder.
• The map coordinates, user-submitted address, and ArcGIS-validated address are all available for submission to Cartegraph.

Request Comments

• Public comments added in SeeClickFix (Citizen Relationship Management) will be sent to the Cartegraph request, as they are created.
• SeeClickFix (Citizen Relationship Management) will periodically poll Cartegraph for comments added to a request and will import those marked as public.
  • This occurs at the same time as status checks.