Address Lookup

• Prior to sending a request to Cartegraph, SeeClickFix uses the request location (X/Y coordinates) to fetch an address from the ESRI World Geocoder.
• The map coordinates, user-submitted address, and ArcGIS-validated address are all available for submission to Cartegraph.

Request Categories

• SeeClickFix will periodically poll Cartegraph for a list of request categories (i.e. Cartegraph "Request Issues") that should be offered on our public report forms. 
  • There is no limit to the number of request categories that can be synced with Cartegraph.
  • Request categories are grouped into one or more city-defined service areas.
• This syncing feature is also available on-demand in our CRM.

Requests

• SeeClickFix will send requests to Cartegraph as they are created for request categories configured to use the integration.
• SeeClickFix will import requests that were directly entered into Cartegraph.  This allows all Cartegraph requests to be available on SeeClickFix (website, apps & widgets), not just the ones we send to Cartegraph.
• SeeClickFix will periodically poll Cartegraph for changes to an integration request in order to take the following actions:
• SeeClickFix will close the request if it has been closed in Cartegraph.
• SeeClickFix will optionally comment on the request with a pre-defined message if a Cartegraph request field matches a pre-configured value (e.g. if TasksField >= 1, add comment “A work task has been created.”)
• This feature is also available on-demand in our CRM.

Request Comments

• Public comments added in SeeClickFix will be sent to the Cartegraph request, as they are created.
• SeeClickFix will periodically poll Cartegraph for comments added to a request and will import those marked as public.
  • This occurs at the same time as status checks, mentioned below.