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Create a Resident Account

Alyssa Cook
  • Updated

 

Overview

In the case that a public user needs instructions on how to create an account, you can use the content in this guide to assist them. Residents can create an account through our website or mobile app. Want to give the residents self-help resources? Give them a link to the public Help Center.

 

Important Notes

  • Please be aware that SeeClickFix is a public platform where content can’t be deleted/edited to ensure all requests are taken into consideration. In order to create a productive environment, we want our users to be safe, respectful, and responsible. Please review our Terms of Use before you report an issue.

  • SeeClickFix updated the user registration process to be integrated with the CivicPlus Single Sign-On to provide:

    • Ability to register/log in using social accounts (Apple, Google, Facebook, Microsoft)

    • Two-factor authentication
    • Improved password security requirements
    • Ease of use for citizens to navigate between CivicPlus products

 

Instructions

Web Browser

  1. Navigate to the SeeClickFix website
  2. In the bottom left-hand corner, select Resident Sign Up
    Resident Sign Up
  3. Create a CivicPlus account
    Account Creation Page
    • Email address: Add the email address of the resident
    • First Name: Enter the resident's first name
    • Last Name: Enter the resident's last name
    • Phone Number: Add a phone number for the resident
    • Password: Create a password
    • Confirm Password: Re-enter the password just created
  4. Click Create Account
    create account button
  5. Enter the One Time Password (OTP) to confirm the email, then select VerifyVerify Email
  6. Complete your Registration
    SeeClickFix complete registration form
    • Email: Enter the email the resident wants to use to receive notifications
    • Display Name: Enter a name for the public to see
  7. Click Register
    register button
  8. Set your home or work location
    set your home location
    1. Nearest intersection to your home or work: Enter the address of the nearest intersection of either the resident's home or office
    2. Click Set Your Location
  9. The user will need to confirm their email

 

Mobile App

  1. Download SeeClickFix or your city’s branded app
  2. Open SCF and visit the tab Profile
  3. Select Register
  4. Complete the Sign-Up form
  5. The user will need to confirm their email

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