Requests cannot be manually archived by any user. However, you have options to limit actions that are causing the need to archive a Request.
Who can archive requests?
- No users can archive requests manually. This is an automatic function of the SeeClickFix system.
- The Request is Closed
- No comments or status changes have made for 7 Days
What can I do if I try to close a Request, but it keeps getting reopened?
It's frustrating when you have closed an issue but a user is not satisfied with the resolution or is simply stubborn and won't accept the answer. In this case, it might feel like you could go back and forth forever, closing an issue and seeing it reopened. Here are your options:
- Begin restricting actions on Request by using user restrictions. Learn more here: Setting up User Restrictions on Request Categories
- Flag the Request or the Comment being made by the user that you wish to report to our Moderations team. For more information on our moderations system, see this guide here: Moderations Explained