Requests cannot be manually archived by any user. However, you have options to limit actions that are causing the need to archive a request.
Who Can Archive Requests
No users can archive requests manually. This is an automatic function of the SeeClickFix (now Citizen Relationship Management) system.
Requests are automatically archived when the following criteria are met:
- The request is Closed
- No comments or status changes have been made for 7 days
Once issues are archived, they cannot be unarchived.
If a Request Keeps Getting Reopened
It's frustrating when you have closed an issue but a user is not satisfied with the resolution and continuously re-opens a request. Here are your options: