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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Archive a Request

  • Updated:

Requests cannot be manually archived by any user. However, you have options to limit actions that are causing the need to archive a request.

 

Who Can Archive Requests 

No users can archive requests manually. This is an automatic function of the SeeClickFix system.

 

Requests are automatically archived when the following criteria are met:

  • The request is Closed
  • No comments or status changes have been made for 7 days

 

Once issues are archived, they cannot be unarchived. 

 

If a Request Keeps Getting Reopened

It's frustrating when you have closed an issue but a user is not satisfied with the resolution and continuously re-opens a request. Here are your options:

  • Begin restricting actions on a Request by using user restrictions. 
  • Flag the Request or the Comment being made by the user that you wish to report to our Moderations team. For more information on our moderations system, see the Moderations Explained guide

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