Some geographies overlap, and issues that need to be routed to one organization end up in the hands of the incorrect organization. Use the following steps to transfer a Request from one organization to another.  

Alternatively, you can also close the request that is in the incorrect organization, and submit a new request to the correct organization.

Instructions

1. If the issue was reported to a service category in Organization A, they will need to recategorize the request to the "Post to neighbors" category:
   1. Navigate to the Requests tab.
      
   2. Check the request.
      
   3. Click Recategorize.
      
      
   4. From the drop-down menu select Post to Neighbors.
      
      
   5. Click Update.
      
      
2. This will cause the request to become uncategorized so it will be available for Organization B to access and recategorize:
   1. On the Requests tab select Post to Neighbors under Categories on the filter menu.
      
   2. Check the request and click Recategorize.
      
      
   3. From the drop-down menu select the appropriate category.
      
   4. Click Update.