Subscriptions

Subscriptions keep members in the loop. When a member of an organization interacts with a request or work order, they are added as a subscriber and will receive email updates when a comment or a status change is made to a request or work order.

The following subscription options are available:

• Manually Subscribe to Receive Updates on a Request
• Add Members to be Automatic Subscribers on Request Categories
• Turn On/Off Subscriptions

Subscribing to a Request Automatically

Members also become subscribers automatically whenever any of the following actions are taken on a request or work order if they aren't already subscribed.

The actions taken on a Request that will result in an automatic subscription are:

• Creating a Request
• Recategorizing
• Changing the due date
• Changing the priority
• Adding public comment
• Adding internal comment
• Changing the status
• Merging duplicate requests (subscribed to unarchived requests)
• Assignment
• Mentioned by another member using the @ symbol

On work orders these actions include:

• Creating a Work Order
• Adding a comment
• Making modifications
• Adding photo
• Adding used resource
• Changing status
• Changing due
• Mentioned by another member using the @ symbol
• Subscription to an existing request subscribes members to child work orders