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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Disable or Delete a Request Category

  • Updated:

If a category no longer serves a purpose, the category can either be removed entirely or disabled from public view.

 

Important Notes

  • If the Request Category that needs to be removed has been used to make a report, that Request Category cannot be deleted. It can only be disabled. If you attempt to delete an active Request Category, you will see a warning.
  • After disabling a category, it will not be selectable by citizens for the creation of a new Request.
    Requests already made to a disabled request category will remain visible to citizens and staff. 
    A major reason why Request Categories cannot be deleted is to preserve the data associated with those categories. As such, reports can still be generated from the Request Export and the Report Card.

 

 

Instructions

  1. Navigate to the User Profile > Manage Organization.
    profile menu, manage organization.
  2. Select Request Categories.
    request categories tab.
  3. To disable a request category:
    1. Select the Three-Dot Menu > Disable.
      three-dot menu, disable.
    2. Click OK on the pop-up that says Are you sure? This will prevent this request type from being used to report new issues. 
      okay to disable confirmation pop-up.
  4. To delete a request category:
    1. Select the three-dot menu > Delete.
      three-dot menu, delete.
    2. Click OK on the pop-up that says Are you sure?
      ok to delete confirmation pop-up.

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