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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Common Request Categories by Department

  • Updated:

This article will list some of the common SeeClickFix 311 CRM Request Categories that departments may use to manage requests.

 

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Animal Control

  • Dead animal
  • A sick or injured animal
  • Lost/found pet
  • Wild animal in a populated area

 

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Building Department

  • Abandoned/vacant property issues
  • Building violation
  • Debris or trash on private property
  • Graffiti on private property
  • High grass
  • Housing code violation/issue
  • Nuisance on property
  • Overgrown poison ivy
  • Property maintenance issue
  • Vacant lot
  • Zoning violation

 

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Fire

Include a note on each request type that this platform is not to be used for emergency issues. In the event of an emergency, please call 911.

  • Blight
  • Fallen tree on power lines
  • Fire alarm testing
  • Fire department non-emergency issue
  • Fire hazard - an unsafe condition
  • Fire hydrant is broken or damaged
  • Fire hydrant leaking
  • Open burn permit

 

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Health Department

  • Environmental pollution
  • Health hazard
  • Health issue
  • Housing health concern
  • Illegal dumping
  • Litter
  • Restaurant health concern

 

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Planning Department

  • Economic growth idea
  • Long-term planning project

 

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Police Department

Include a note on each request type that this platform is not to be used for emergency issues. In the event of an emergency, please call 911.

  • Abandoned vehicle
  • Bike lane enforcement
  • Illegal activity
  • Needle disposal
  • Noise violation
  • Parking enforcement

 

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Public Works and Engineering Department

  • Dead animal
  • Drainage/flooding
  • Catch basin clogged
  • Debris
  • Erosion
  • Flooding
  • Sewer problem
  • Standing water
  • Water main break
  • Graffiti
  • Illegal dumping
  • Missed trash pickup
  • Missed recycling pickup
  • Overgrown brush/tree
  • Pothole
  • Sidewalk issue
  • Broken curb
  • Crack in sidewalk
  • Graffiti on sidewalk
  • Obstructed sidewalk
  • Snow/Ice removal
  • Street light issue
  • Traffic or street sign issue
  • Traffic signal issue
  • Winter weather issues

 

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Recreation Department

  • Damaged playground equipment
  • Tree trimming
  • Recreational permits
  • Park - landscape maintenance
  • Recreational vehicles

 

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School Department

  • ADAAmericans with Disabilities Act compliance issues near school
  • Crossing guard issue
  • Crosswalk issue near school
  • Pedestrian lighting near school
  • Traffic flow and congestion near a school

 

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Mayor/Town Manager/Administrator

  • Other
  • General Inquiry

 

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Water Department

  • Water Issues
  • No water
  • Pressure Issue
  • Quality Issue
  • Water cover/cap issue
  • Main break
  • Hydrant Issue

 

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