The starting location is a setting that controls what the resident sees on the map before they begin a new report.

The default starting location for submitting new requests is calculated by finding the center of the largest geography within an account. This works well for simple geographies but for complex geographies, the result can be a starting location that was sometimes in an odd location, like a waterway or outside of the boundary entirely!

Instructions

1. Select Profile > Manage Organization.
   
   
2. Make sure you are on the Settings tab.
   
3. Click Edit Starting Location.
   
   
4. A map will be shown and you can make two adjustments to this map to affect the following starting location components:
   
   
   • Zoom Level: The zoom applied to this map affects the amount of zoom present when a resident begins a new Request
   • Pin Location: The pin location on this map affects the beginning location of the map when a resident begins a new Request
5. After selecting a new location, click Accept to close the map view.
   
6. Select Save Organization Settings.
   
   
   • Note: If you've made changes and saved them completely or not, you are able to click Reset Map at any point to reset to default Zoom and Location. After doing so, make sure to click Save Organization Settings.