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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Organize Request Categories

  • Updated:

Request categories form the foundation of what kind of requests your organization will receive. This article will show you how to alphabetize or manually change the order of your request categories and questions.   

 

 

Instructions

  1. Navigate to Profile > Manage Organization.
    profile menu, manage organization.
  2. Select Request Categories.
    request categories tab.
  3. To alphabetize your request categories, select Order A-Z.
    order A to Z button.
  4. The page will refresh and you will see all of the Request Categories in that agency in alphabetical order.
  5. To manually move a category or question, select the three-dot menu and click Move Up or Move Down.
    three-dot menu, move up or move down.
  6. The page will refresh and you will see that item in the new position.

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