When a resident uses SeeClickFix to report an issue, they will be presented with a list of Request Categories to select from to classify their report. Owner-level users have permission to adjust the account's configuration, including Request Categories.
Resources
- Common Request Categories by Department
- Adding New Request Categories
- Add a Question or Message to a Request Category
- Remove or Disable a Request Category
- Best Practices for Managing Request Categories
- Enabling User Restrictions on Request Categories
- What are Automatic Assignments?
- What is a Service Level Agreement (SLA)?
- What is "Email to Route Requests" mean within a Request Category?
- What is the Difference between "Internal" and "Private" Request Categories?
Comments
Let us know what was helpful or not helpful about the article.0 comments
Please sign in to leave a comment.