Overview

The Portal is a feature offered to all partners and provides a way for citizens to quickly report issues directly from any website where the Portal is embedded. This article will show you how to customize settings.

Features

To give you an idea of what the reporting Portal can accomplish for your brand and your citizens' reports, take a look at the list of features for the Portal below:

• Works great on mobile and desktop devices
• Custom colors and branding
• Link directly to your organization’s marketplace iOS and Android apps
• Option to start with a list of request categories
• Option to link directly to a request category
• Option to link directly to a map to begin a new report
• Option to display a list of requests to be browsed
• Pulls location from photo metadata
• Enable or disable guest reporting
• Enable or disable the “post to neighbors” category
• ArcGIS base maps and geocoding
• Disables reporting outside of the jurisdiction
• Features Notices on explore map view

Instructions

1. Select your Profile Icon > Manage Organization
   
   
2. Navigate to the Portal Settings tab
   
3. Edit your Portal Settings
   
   
   • Embed and Share: Learn how to embed and share your Portal.  
   • Brand Settings
     • Organization header image: Upload an image that will appear in the top left-hand corner of all Portals you embed or link to
       
       • Note: The suggested file size is 300px x 100px.
     • Navigation: Select colors for the top toolbar and text
     • New Request: Choose colors for the button and text
     • Note: Ensure that the colors you select provide enough contrast for your text color to be readable. The preview on the right-hand side will update as you modify settings.
   • Request Settings
     
     • Include the "Post to Neighbors" category: Allow for reporters to select Post To Neighbors.
       • Note: This is typically not a monitored category.
     • Allow reporting to all SeeClickFix organizations: Allow for reports to send to all SeeClickFix (SCF) organizations
     • Note: Guest submissions can be enabled or disabled with Request Category settings.
4. Click Save