We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.
Differences Between Constituents and User Accounts
Updated:
This article will explain the difference between constituents and user accounts.
Constituents
The constituents list is a database that can be used to keep track of constituent contact information from incoming calls and Conversations. A requester does not need to have an account for them to be added as a constituent and submit requests on their behalf.
User Accounts
Residents create User Accounts by going to seeclickfix.com and selecting "Resident sign up". If the resident has an account, they can submit requests themselves without needing to submit as a guest. They can submit requests by using the public new request portal or mobile apps. Public user accounts are not tied to any single organization, so they cannot be managed by organization members.
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