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SeeClickFix 311 CRM + CivicPlus Community Development Integration

  • Updated:

SeeClickFix 311 CRM provides a hosted integration with the CivicPlus Community Development Code Enforcement Complaint module. This enables residents to submit all requests through SeeClickFix, with the request details automatically forwarded to Community Development's Code Enforcement software. This then allows both systems to communicate with each other, keeping residents informed about the latest updates.

 

This integration requires the Community Development Asset-Property-Parcel feature and 311 CRM to be configured with the same source parcel data using a public ArcGIS feature layer (such as a REST endpoint).

 

Features

Syncing Categories

  • Complaint Types from Community Development are automatically synced with SeeClickFix to create the correct request categories for residents to utilize to enter a request.
  • Within the Community Development system, the Complaint Type needs to be configured to “show in portal” to create the category in SeeClickFix.
  • There is no limit to the number of categories that need to be created.
  • This query runs on a schedule syncing once every night but can also be triggered on-demand using the SeeClickFix internal system.

 

Syncing Questions & Answers

Request questions from SeeClickFix will be synced as subtypes within Community Development.

 

Address Lookup

After a SeeClickFix request is completed, the integration will use the address the resident entered to perform a parcel lookup. When a parcel match is found the request from SeeClickFix is connected to a parcel record in Community Development for easy lookup. If a parcel is unavailable a complaint will not be created in Community Development.

 

Submitting Requests

Requests are entered on SeeClickfix, integrated requests are automatically changed to acknowledge status with a comment to update the resident that the request has been received. These status comments can be customized.

 

Submitting Comments

  • Comments are sent to SeeClickFix automatically when status changes are made in Community Development complaints.
  • Customized messaging and status triggers are available.
  • Customized Compliant status in Community Development is also available.
  • Comments made on SeeClickFix without images will not push to Community Development as Community Development does not have an area for those comments to go to.
  • It is not possible to send on-demand messages from the Community Development system into SeeClickFix 311 CRM. Instead, comments are automatically created in SeeClickFix based on predefined triggers set within the system.

 

Checking for Updates

SeeClickFix automatically checks the complaint in Community Development for any changes to the default polling schedule. This can also be triggered on demand at any time within SeeClickFix by clicking “Check Integration” on the request page.

 

When Community Development complaints are closed, SeeClickFix is automatically updated to close the request.

 

Importing Images

Images added to the SeeClickFix request will be added to the Documents tab in Community Development.

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